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THE HEALTH OF YOUR MACHINE UNDER CONTROL!

VISORMAX is a state-of-the-art customer support solution, developed by FPT's team of engineers to optimise productivity and ensure machine uptime through the use of innovative proprietary technologies and tools

VISORMAX, based on MARES platform, allows machine data to be collected and managed, making it easy to interpret for rapid analysis and diagnostics. The data are displayed via specific dashboards showing machine status, alarm history, and multiple physical parameters updated in real time. VISORMAX plays a key role in preventing faults and accelerating analysis, significantly reducing machine downtime.

 

Detailed list of services designed for you

The remote assistance service named VISORMAX includes following advantages:

MONITORAGGIO PREVENTIVO CLOUD PREVENTIVE MONITORING

Preventive monitoring is essential to prevent unforeseen events while maximising operational efficiency. Through constant data analysis and early identification of potential malfunctions, early intervention is possible, minimising the risk of downtime.

  • FPT calls you in case of anomalies
  • Real-time steady diagnostics
  • Data processing with FPT algorithms
  • Prevention of machine downtime

TICKET GENERATION TICKET GENERATION
            DIRECTLY FROM THE  MACHINE

We simplify the problem reporting process with an innovative automatic ticket generation feature directly from the machine's NC. With a simple touch, the machine can create a ticket for any malfunction or service needs, enabling timely support and ensuring.

  • Ticket generation directly from the machine
  • Malfunction report in language machine
  • Rapid resolution of unforeseen issues

IL TUO SERVICE ENGINEER FPT YOUR FPT SERVICE ENGINEER FPT

The SERVICE ENGINEER is responsible for ensuring optimal performance and quick resolution of unforeseen events.

  • Dedicated specialised technician

SICUREZZA CERTIFICATA CERTIFIED SECURITY

Protect your investment from cyberattacks! Avoid losing data and compromising your business. The solution proposed by FPT, for our machines, is NIS2 compliant (EU Directive 2022/2555) and uses certified HW and SW certified by the accredited ISASECURE body, AC&E S.r.l., with protocol number ACE24CSC0001.

  • Protect your machine from hacker attacks
  • Prevent intrusions and tampering with your machine
  • World-level certified solution

 

SEMPRE AGGIORNATO ALWAYS UP TO DATE

This licence includes the annual maintenance of MARES Client software FRAMEWORK and the software maintenance of CYBERSECURITY kit.

  • Machine protection over time
  • Systematic updates to the latest cybersecurity release

DIAGNOSTICA DIRETTA DELLA MACCHINA REAL-TIME MACHINE DIAGNOSTICS

This service allows real-time connection to measuring systems installed on the machine in order to carry out objective analysis of any unforeseen events and malfunctions. This enables a specific remote assistance, without necessarily waiting for a technician on site.

  • Remote diagnostics by a FPT technician
  • Reduction of machine downtime to the minimum
  • Real-time direct connection​

TICKET REALTIME REAL-TIME TICKET

FPT portal for ticket generation and progress status monitoring.

  • Open your ticket directly from FPT assistance portal or from the machine.
  • Monitor the progress status of your ticket. 

REALTÀ AUMENTATA AUGMENTED REALITY

Diagnostics through augmented reality makes it easier to find and quickly solve problems, thanks to visual instructions superimposed on the real world, thus reducing downtime.

  • FPT technician by your side in case of need
  • Real-time sharing via smartphone with FPT specialised technicians. 

FAST TRACK FAST TRACK – response priority

The right to quicker response, thus guaranteeing prompt resolution of problems and therefore continuity of operations.

  • Support requests from VISORMAX subscribers are processed with the highest priority. 

Protect your machinery from cyberattacks.

The VISORMAX package includes the Cybersecurity Kit, giving your business a decisive advantage in protecting and managing your machines.

The Cybersecurity Kit not only safeguards your equipment and data but also delivers a strategic competitive edge maximizing efficiency, guaranteeing operational continuity, and supporting compliance with industry regulations.
 
Key Benefits for Customers
  • Advanced Protection: Firewall and network switch defend your equipment from hacker attacks and internal threats.
  • Secure Remote Assistance: Encrypted connections ensure maximum safety during remote support and diagnostics.
  • Regulatory Compliance: Certified at SL2 level according to ISA99/IEC62443-4-2, helping you meet industry standards and avoid penalties.
Choose VISORMAX to keep your plant safe, efficient, and always one step ahead.

 

VISORMAX is powered by MARES kit for digital intelligence

MARES is a digital intelligence platform that connects machines to acquire and manage data efficiently. This data can then be interpreted quickly and easily, facilitating rapid analysis and diagnosis. The dashboards facilitate real-time monitoring of critical parameters such as temperatures, flow rates, speeds, power, torque, and vibrations.


The MARES kit is hardware/software installed in the machine, enabling data exchange with the machine's CNC or PLC to make it available to VISORMAX calculation algorithms. It facilitates the collection and management of machine data for objective analysis and diagnosis.

Discover MARES

 

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